Beyond technology and content, Acentic is more importantly a service provider. We take a very personal approach to customer service, incorporating proactive, reactive and preventative methods of ensuring our digital TV systems are installed and fully maintained with complete peace of mind for the hotelier. Acentic’s service philosophy considerably reduces the number of issues occurring and therefore maximises hotel satisfaction as well as guest satisfaction.

“The one thing that made Acentic a truly valuable partner was the flexible and understanding service during the very demanding time of the opening of the hotel. This is where you really made the difference. And then throughout the year you were available to support, train, offer solutions and further extend the options, working hand in hand with our managers and supervisors.”

Iva Trifonov, General Manager
Sheraton Poznan Hotel
Poland