The hospitality industry demands an exceptional customer experience. At the front desk, in the guest room, and with each and every service guests use and enjoy during their stay.

Acentic is no different. Our digital entertainment technology and content is widely recognized in the industry, but more importantly, we provide an unmatched level of flexible, professional and personal attention as a service provider.

Acentic’s service philosophy is rooted in our mission to ensure that hoteliers are always able to exceed guest expectations. We incorporate proactive, reactive and preventative measures to greatly reduce issues in every step of the process, from installation and training to maintenance and support.

Our four-pronged approach is comprised of a Service Hotline, Network Operations Centre, Senior Technical Services and Yield Management. With this immediate, customized attention to all hotelier requirements, you can focus on your guests and their complete satisfaction.
 

“The one thing that made Acentic a truly valuable partner was the flexible and understanding service during the very demanding time of the opening of the hotel. This is where you really made the difference. And then throughout the year you were available to support, train, offer solutions and further extend the options, working hand in hand with our managers and supervisors.”

Iva Trifonov, General Manager
Sheraton Poznan Hotel
Poland